Privacy Policy

Last updated: April 2026

1. Introduction

Zazu Tanzania Safaris ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, communicate with us, or use our travel services. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly: When you make an enquiry, request a quote, or book a trip, we may collect your full name, email address, phone number, nationality, passport details, travel dates and preferences, dietary or medical requirements, and payment information.

Information collected automatically: When you visit our website, we may automatically collect your IP address, browser type and version, operating system, referring website, pages visited and time spent, and general geographic location.

Information from third parties: We may receive information about you from our travel partners, payment processors, or social media platforms if you interact with us through those channels.

3. How We Use Your Information

We use your personal information to process and manage your travel bookings, communicate with you about your enquiries and reservations, arrange flights, accommodation, transport, and activities with our partners, send you booking confirmations, itineraries, and travel documentation, process payments and issue invoices, comply with legal and regulatory obligations, improve our website and services, and send you marketing communications (only with your consent).

4. Sharing Your Information

We may share your personal information with third parties only when necessary to deliver our services. These include airlines, hotels, lodges, and transport operators required to fulfil your booking; payment processors for secure transaction handling; government and immigration authorities as required by law; and travel insurance providers if you have purchased coverage through us. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. International Data Transfers

As a travel company operating across multiple countries, your personal data may be transferred to and processed in countries outside your home country, including Tanzania and other East African nations. We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure communication channels for sensitive information, restricted access to personal data on a need-to-know basis, and regular review of our data handling practices. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Booking records are typically retained for a period of seven years from the date of travel for compliance purposes. You may request deletion of your data at any time, subject to our legal obligations.

8. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand how visitors interact with our site. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data: the right to access the personal information we hold about you, the right to request correction of inaccurate or incomplete data, the right to request deletion of your personal data, the right to object to or restrict certain types of processing, and the right to withdraw consent for marketing communications at any time. To exercise any of these rights, please contact us using the details provided below.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, partner hotels, and booking engines. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party website you visit.

11. Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children without parental consent. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact us at:

Zazu Tanzania Safaris
Nelson Mandela Road, Kijenge, Arusha, Tanzania
Email: info@zazutanzaniasafaris.com
Phone: +255 754 683 347